Have questions about securing your printer using our Printer Paper Tray Locks? We address
most of
the commonly-asked questions in the Frequently Asked Questions listed below.
If you cannot find an answer to your question on printer paper tray locks please call us toll
free
at 866-232-4233 or send an email to sales@papertraylock.com and we
will reply to you
within 2 hours during normal business hours!
+ Can PTL Locks be removed and reused if I buy a new printer?
Yes - If you replace your printer, you may unlock the PTL Cover Plate and unscrew the side plate from the flex feet. The flex feet cannot be reused. Replacement flex feet and adhesive are available for a nominal charge to allow you to reinstall your PTL lock on your new printer.
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+ Can PTL locks be keyed alike?
Our locks can be keyed alike, differently, or in batches at no extra charge. We can also key subsequent orders the same as previous orders.
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+ Can a PTL lock and PTL-Mini lock be keyed alike?
Yes – any of our standard PTL locks and PTL-Mini locks can be keyed alike.
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+ If locks are keyed differently can I obtain a master key that will open any lock?
You can obtain a master key to open locks that are keyed differently. You will need to inform us that you would like a master key at the time of your first order.
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+ Can I obtain a replacement key if I lose my key?
Yes - we offer replacement keys – if you lose a key or would like additional keys please contact us by phone or email. We can provide replacement keys for a nominal charge.
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+ How can I determine which lock to use if my printer or copier is not listed in your Printer Compatibility Chart?
Call us at 866-232-4233 or drop us an email at sales@papertraylock.com and tell us which model printer you wish to lock. We will help you find the right lock for your machine.
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+ Do you ship locks to countries outside the United States?
Yes - select your country during the checkout process and we will automatically calculate the shipping costs. If your country is not listed in the shipping selections send an email to sales@papertraylock.com and we will advise shipping costs to your country. Customer is responsible for any VAT or Import Duty and is payable upon receipt of the product.
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+ If I buy locks now and later decide to add additional locks, can I key the new locks the same as my existing locks?
Yes, we record the key code for your locks and we can provide additional locks keyed the same as your current locks.
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+ Which credit cards do you accept for payment?
We accept VISA, MasterCard, Discover, and American Express credit cards.
If you wish to setup Net 30 terms and use a Purchase Order please contact us by email or telephone to setup your account.
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+ How can I place an order?
There are several ways to order locks:
1. Use our secure online order page to order using your credit card
2. Email us at sales@papertraylock.com - we will contact you to confirm your order and accept your payment information
3. Call us at 866-232-4233 or 770-554-3560 outside the USA and we will accept your order over the phone
4. Fax your order to 770-554-5542
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+ What do I do if the lock I ordered doesn’t fit my printer?
Call us at 866-232-4233 or send an email to sales@papertraylock.com and we will ship the correct lock to you. We have a 100% satisfaction guarantee - if you are not completely satisfied with your purchase we will make it right or refund your purchase price!
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+ How easy is it to install the PTL lock?
The PTL locks are easy to install. Each order of locks will ship with an installation manual. We also recommend you watch our short installation video at http://www.papertraylock.com/Paper-Tray-Lock. You can always contact us at 866-232-4233 or email sales@papertraylock.com with any questions.
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+ Do you offer quantity discounts?
Yes! Our first quantity discount starts as low as 20 units. Call us at 866-232-4233 for more information.
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+ Do you have a warranty on the PTL locks?
We do not have a written warranty for our locks but do guarantee your satisfaction 100%. If you are not happy with our locks for whatever reason call us and we will do whatever it takes to meet your requirements.
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+ How secure are the paper tray locks?
Our locks are very safe and secure and are used by companies worldwide to secure plain paper, prescription paper, blank checks, etc.
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+ Can I order a custom-colored lock?
Yes – we can custom paint your locks with a minimum order quantity of 50. Please allow an extra 3 weeks lead time for custom paint jobs.
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+ What is the standard lead time to receive locks?
In most cases we ship the same day. If you need a larger quantity of locks or special key codes please allow up to 7-10 business days to prepare your order.
